Essential Functions

• Greets each Guest with a variety of unique and tasteful greetings.
• Creates a fast-paced, yet unobtrusive atmosphere for our Guests by tailoring pace and energy to each Guest.
• Maintains friendly, professional temperament, and a neat, clean image.
• Maintains eye contact with Guests.
• Anticipates and inquires about Guests’ needs.
• Ensures that Guests never leave unhappy or dissatisfied.
• Never allows a mediocre Guest experience.
• Is alert to light and music levels, overall ambiance.
• Demonstrates pride in their ability to communicate, describe and answer every question regarding the Iron Cactus.
• Is equally effective at greeting, seating, and working the list.
• Rotates seating effectively.
• Communicates with team and management.
• Demonstrates exceptional telephone etiquette.
• Is organized and professional.
• Makes new hires feel welcome.
• Exhibits sense of urgency and walks with purpose.
• Performs restroom checks intermittently.
• Follows proper safety and sanitation procedures.
• Completes assigned back-up duties as required. Performs open, shift change and/or closing duties.
• Restocks necessary supplies.
• Discusses problem areas with manager.
• Keeps immediate supervisor promptly and fully informed of all problems.
• Maintains a good working relationship with all employees and purveyors.
• Notifies manager of any Guest that appears to be dissatisfied.