Iron Cactus - San Antonio

Job 153852 - Host
San Antonio, TX

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Job Details

Location: San Antonio, TX
Employment Type: Full-Time
Salary: Competitive

Job Description

The primary objective of the host is to create positive first and last impressions of the Iron Cactus.

Essential Functions

  • Greets each Guest with a variety of unique and tasteful greetings.
  • Creates a fast-paced, yet unobtrusive atmosphere for our Guests by tailoring pace and energy to each Guest.
  • Maintains friendly, professional temperament, and a neat, clean image.
  • Maintains eye contact with Guests.
  • Anticipates and inquires about Guests’ needs.
  • Ensures that Guests never leave unhappy or dissatisfied.
  • Never allows a mediocre Guest experience.
  • Is alert to light and music levels, overall ambiance.
  • Demonstrates pride in their ability to communicate, describe and answer every question regarding the Iron Cactus.
  • Is equally effective at greeting, seating, and working the list.
  • Rotates seating effectively.
  • Communicates with team and management.
  • Demonstrates exceptional telephone etiquette.
  • Is organized and professional.
  • Makes new hires feel welcome.
  • Exhibits sense of urgency and walks with purpose.
  • Performs restroom checks intermittently.
  • Follows proper safety and sanitation procedures.
  • Completes assigned back-up duties as required. Performs open, shift change and/or closing duties.
  • Restocks necessary supplies.
  • Discusses problem areas with manager.
  • Keeps immediate supervisor promptly and fully informed of all problems.
  • Maintains a good working relationship with all employees and purveyors.
  • Notifies manager of any Guest that appears to be dissatisfied.

 

Requirements

Hosts are required to take care of Guests with 100% compliance to state law, federal law, and company standards.

Qualification Standards

  • 16 years of age or older
  • Valid Food Handler certificate
  • Courteous, friendly, and professional demeanor
  • Able to pass all quizzes and tests, and complete all workbook assignments
  • Neatly dressed, well-groomed in company approved attire
  • Stands and walks during 6-8 hour shift; Reaches, bends, stoops and wipes
  • Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance 
  • Must be able to clearly communicate guests’ needs to team members and managers.
  • Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
  • May be required to carry trays or supplies (10-30 lbs.)
  • Must be able to calmly respond to angry guests and notify manager of situation

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